POSTAGE & RETURNS



We make to order and will endeavour to create and process your order within 9 days. Should you need your order fast-tracked, please email us at xanderloukids@gmail.com .

Within Australia
We use Australia Post Parcel Post to send our items.

$8 flat rate for regular delivery.

$12 flat rate for express delivery.

Free shipping for domestic orders over $100.

 Once you item is ready for dispatch, shipping usually takes 2-4 business days depending on your location. We will notify you via email with a tracking number once your order has been sent.

International
We use Australia Post Standard Parcel Post to send overseas this is tracked but not insured. International shipping is $20AUD for one item and $30AUD for two or more items. Once your item has been made, delivery will take 6+ business days. We will notify you via email with a tracking number once your order has been dispatched.

Customs and Duties
Taxes and duties are not included in the item price or shipping cost. These charges are calculated according to your shipping destination and will be collected by the carrier upon delivery. 

 

RETURNS

If you are unhappy with your Xander and Lou piece, we will gladly accept return of an unused within 7 days of purchase. Item will need to be in its original condition including tags and packaging. Used items cannot be returned unless there is a manufacturing fault. Customers are responsible for return postage costs. Please ensure you get in touch with us before you return your item, as we will provide a return authorisation number. 

Email us: xanderloukids@gmail.com