POSTAGE & RETURNS



We make to order therefore things may take a little longer but they are made with love. We will endeavour to create your order within 9 days. Should you need your order fast-tracked, please email us at xanderloukids@gmail.com .

Within Australia
We use Australia Post Parcel Post to send our items.
$10 flat rate for regular delivery.

 Once you item is ready for dispatch, shipping takes 2-4 business days depending on your location. We will notify you via email with a tracking number once your order has been sent.

International
United States of America, Canada, New Zealand & Indonesia
$25AUD for up to two items
$35AUD for three or more items

Rest of the World
All other countries
$35AUD for up to two items
$45AUD for three or more items

 

Customs and Duties
Taxes and duties are not included in the item price or shipping cost. These charges are calculated according to your shipping destination and will be collected by the carrier upon delivery. 

 

RETURNS
If you are unhappy with your Xander and Lou piece, we will gladly accept return of an unused within 7 days of purchase. Item will need to be in its original condition including tags and packaging. Used items cannot be returned unless there is a manufacturing fault. Customers are responsible for return postage costs. Please ensure you get in touch with us before you return your item, as we will provide a return authorisation number. 

Email us: xanderloukids@gmail.com